DU Admissions: The university help desk has to answer some very bizarre questions | education

The board exam results have just been declared, and the Delhi University admission process is seeing an explosion of applications and queries. Nearly 1.25 lakh students have already applied to the central university, one of the most coveted ones in the country.

Although most details are available on DU’s admission portal , and there is a helpline, too, a lot of students have been visiting the help desk set up on campus to get their queries answered. “We have three phone helplines, and more lines are expected to open from today. We are getting an overwhelming response and tending to all is hard, but our workforce is working with all they’ve got,” says Gurpreet Singh Tuteja, Deputy Dean Student’s Welfare, adding, “Student volunteers are present on our help desk, and are there to answer any queries that students or parents might have. Young volunteers are also more approachable to the students.”

Sagar and Nikita Sehrawat, two of the volunteers at the help desk.
(Amal KS/HT Photo)

A student and her father had come with a few questions. But, one specific question stood out. The student had applied through a sports quota in shooting, and the father wanted to know if she will have trials only in shooting or will also have to give trials in athletics etc. Now how does one answer that?

However, apart from providing prompt help to all aspiring students, the volunteers are often asked some really bizarre questions. “Many people actually have very intelligent questions to ask, which are also very specific. But, kaafi log aise bhi hai jo bas hawa mein teer chala dete hai ( There are many who ask just about anything),” says Sagar, a student of Shaheed Bhagat Singh College, who is volunteering at the help desk.Nikita Sehrawat, another volunteer narrates how a parent came up with a unique query. “A student and her father had come with a few questions. But, one specific question stood out. The student had applied through a sports quota in shooting, and the father wanted to know if she would have trials only in shooting or in athletics as well,” she says.

The volunteers also told us that questions range from “Tell us about DU” to “Are KNC and KMC different colleges” and often also take a fanboy turn when students want to know what courses Shah Rukh Khan’s college (Hansraj College) offers. There was one person who wanted to know which of the two colleges was better – KMC or Kirori Mal College! The volunteer had to patiently explain that KMC is actually Kirori Mal College. The volunteers are also, often confused for student counsellors and have to answer queries where parents ask them to guide applicants into a career path that would suit them best. “It is common for parents and applicants to ask such questions, and nothing really surprises us anymore. We were here last year too, and have experienced this before. Mostly, the best way to deal with such questions is to guide them to the portal or simply tell them that their question isn’t something we are equipped to deal with,” says Sagar.

To check if students do ask such questions, we asked a few students outside the centre what they wanted to know, and were specially surprised when Rhea Sharma, a student who had scored 72% in the commerce stream told us her question. “I want to know if I can take a few trial classes, in the colleges of my choice before choosing a final one. I don’t want to choose a college just because the name is good, faculty is important too,” she said, with complete seriousness.

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