The Results Companies and Illinois Valley Community College welcomed Streator’s first graduating class of Results University on Oct. 7.
Guests included Streator Mayor Jimmie Lansford, IVCC President Jerry Corcoran and Bonnie Campbell, associate vice president for academic affairs, along with many other Results leaders.
Results University is a certificate program in conjunction with IVCC where employees earn a certificate in customer experience and sales. The yearlong program aims to develop employees’ skills in customer service, sales, communication, management and business. This on-the-job training gives employees the opportunity for continuing education without having to leave work. All employees entering the program must stay in for the entire year and receive passing grades in order to receive their certificate. Employees can apply nine credit hours toward an Associate of Applied Science or Certificate Program.
The company has seen success with this program in Streator with a lower Results University attrition rate of 4 percent from those enrolled, 7 percent lower than those not enrolled. Those employees participating in the program also are the majority with Gold calls, which are calls that hit every competency checked for by a quality manager as well as Kudos calls, when a member stays on the line after the call is completed to give a supervising manager feedback on their experience with the employee.
This program also runs successfully at other Results locations in Paris and Galax, Texas, and Stuart and Martinsville, Va. Results Companies has had more than 100 graduates from those sites and graduates have received college credit for the work they have achieved in this program. The Results Companies is working with IVCC to evaluate the coursework for college credit in Streator as well.
“We are tremendously proud of Streator’s first graduating class of the Results University Program and the success we have seen in promoting these individual’s personal and professional aspirations,” said Alec Brecker, Results Companies CEO. “This program is part of Results’ commitment to provide a range of development opportunities to help our employees grow their skills and advance their careers”.