An Uber spokesman in Singapore declined to elaborate on whether management knowingly rented out defective vehicles, directing Reuters to the company statement. The spokesman said all vehicles have now been repaired.
“We acknowledge we could have done more – and we have done so,” Uber said in its statement. It said it had hired three experts “whose sole job is to ensure we are fully responsive to safety recalls.”
The Journal reported that Uber’s lawyers had assessed potential legal liabilities including possibly violating driver contracts.
“There is clearly a large safety/responsible actor/brand integrity/PR issue,” for Uber, an internal report read, according to the Journal.
Uber, which has pulled out of massive markets China and Russia, used Singapore as a springboard to grow in populous Southeast Asia.
The region is dominated by Grab, which says it has a 95 percent market share in third-party taxi-hailing and 71 percent in private vehicle hailing. The local incumbent last month said it had raised $2.5 billion to fund further growth.
Grab on Friday said its drivers do not use the Vezel model that was subject to recall.
“(This incident) will receive some attention and may dissuade some people from using Uber, but I don’t see it as having a major impact,” said Dane Anderson, a vice president at researcher Forrester.
“The government is very pragmatic and has been friendly to services like this and to business in general. I think it will continue to do what it has always done, which is continue to take a balanced, measured, pragmatic view,” Anderson said.
The Journal report is the latest blow to Uber in Asia. Authorities in places such as Hong Kong, Japan, South Korea and Taiwan have questioned the legality of its apps, which can connect private car owners with fare-paying passengers, pitting them against licensed taxi drivers. The firm has had to suspend operations on several occasions, as in Macau last month.
At home, Uber is the subject of a federal inquiry into software that helped drivers avoid authorities in areas within which it did not have official permission to operate. It is also involved in an intellectual property lawsuit filed by the self-driving car unit of Google parent Alphabet Inc.
(Reporting by Aradhana Aravindan in SINGAPORE and Alexandria Sage in SAN FRANSISCO; Addtional reporting by Masayuki Kitano; Editing by Stephen Coates and Christopher Cushing)